Refund Policy

At Panama Bay Jewelers, the satisfaction of our customers is our priority. If for any reason you want to make a change or return on your purchase, we offer you the possibility of doing so, for up to 30 days from the date of purchase. Your exchange or return can be made for another product from our wide selection, or by store credit, with no expiration date.

Before making your exchange or return, please send us an email to info@panamabayjewelers.com to make the request.

• Parts must be in perfect condition and unused.
• Parts must be returned within 30 days of acceptance of delivery and may be exchanged or returned for store credit. We do not make cash returns or payments.
• Costs related to the shipment of returns and exchanges will be borne by the customer.
• Personalized, modified, fitted or discounted parts are not entitled to exchange or return, unless they are by factory default.
• Parts must be returned with their original boxes and documents.

Panama Bay Jewelers reserves the right to refuse an exchange or return in case of not meeting one or more of the aforementioned conditions.